Frustration-free customer support and one-on-one onboarding
Boost customer satisfaction and team productivity through browser screen sharing and screen captures with code-level info
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VIEW
A great support experience means happy, loyal customers
When there’s a problem, your customers want to show you what’s wrong - not try to explain it.
Coview allows your customers to take a screenshot or record their browser screen and show you exactly where they’re getting stuck - all at the click of a button.
Nothing for them to download, nothing to install and no need to leave the page - in fact no technical expertise required at all.
More About Browser Screen Capture
Nothing for them to download, nothing to install and no need to leave the page - in fact no technical expertise required at all.
SHOW
Customer onboarding should be exciting - not dull and confusing
Onboarding is an opportunity to connect and build trust with your customers. Coview allows your team to walk them through your web app - in their own browser.
Your customers feel like there’s a helpful person by their side, and your support team will have the time to do what they love - helping customers.
More About Browser Screen Sharing
Your customers feel like there’s a helpful person by their side, and your support team will have the time to do what they love - helping customers.
EMPOWER
Breathe life back into your burnt out support team
Coview is just as intuitive for your support team as it is for your customers. Any technical errors, compatibility issues or even network problems are automatically highlighted. Meaning that most tickets can be quickly resolved at first-level contact.
So rather than slogging through an overwhelming backlog, your team can hit inbox zero at the end of every day.
More about problem notifications
So rather than slogging through an overwhelming backlog, your team can hit inbox zero at the end of every day.
UNDERSTAND
Give engineering teams the big picture (as well as the crucial details)
Your developers can easily replay customer sessions that include automatically logged code-level data.
And with Coview’s debugging features, they can quickly see where the problem lies.
This means your developers can spend their time working on solutions rather than trying to reproduce errors.
More About Debugging
This means your developers can spend their time working on solutions rather than trying to reproduce errors.
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